Refund policy

Last updated: 19 May, 2026

At Naario, we take great pride in the quality of our food products. Since we deal in consumable food items, our return and refund policy is designed to protect you in genuine cases while ensuring food safety standards are maintained.

SECTION 1 - ELIGIBILITY FOR RETURNS
Since all Naario products are consumable food items, we do not accept returns based on change of mind or personal preference. Returns are accepted only in the following circumstances:
- The item received is damaged (physically broken, leaking, or compromised packaging)
- The item received is incorrect (different product or variant from what was ordered)
- The item received is expired at the time of delivery
- The item received has an expiry date that is unacceptably close to the date of delivery, leaving insufficient time for reasonable consumption
In all other cases, items once delivered cannot be returned.

SECTION 2 - NON-RETURNABLE CONDITIONS
Returns will not be accepted under the following conditions:
- The return request is raised after 3 days of delivery
- The product has been opened, used, or partially consumed (except where the defect or issue is only apparent upon opening)
- The product was purchased on sale or as part of a bundle marked as non-returnable
- The complaint is regarding taste, flavour, texture, or personal preference, as these are subjective in nature and adequately described on our product pages

SECTION 3 - HOW TO INITIATE A RETURN
You may raise a return request through any of the following methods within 3 days of delivery:
- Email: Write to us at support@naario.com with your order number, reason for return, and clear photographs of the item and packaging
- Phone: Call us at +917394934310 during business hours
- Your Naario Account: Log in at account.naario.com using your registered email address, navigate to your orders, and select the return option if your order is within the return window. You will be prompted to submit photographs and the reason for your return directly through the portal.
Do not ship any item back without receiving written approval from us first. Returns sent without prior approval will not be accepted.

SECTION 4 - EXCHANGES
Upon approval of your return request, we will send a replacement of the same product. If the product is out of stock at the time of your return, a full refund will be issued instead. We do not offer exchanges for different products or variants.

SECTION 5 - REFUNDS
Refunds are issued only when a replacement cannot be provided due to stock unavailability, or in other circumstances at our discretion. Once approved, refunds will be processed as follows:

- Credit / Debit Card: 5–7 business days to the original card
- UPI (GPay, PhonePe, Paytm, etc.): 2–3 business days to the original UPI account
- Net Banking: 5–7 business days to the original bank account
- Cash on Delivery: Refunded to your Naario Store Wallet within 2–3 business days. Store Wallet credit can be applied towards your next purchase on naario.com.

Refund timelines are subject to your bank or payment provider's processing times, which are outside our control. You will be notified by email once your refund has been initiated.

SECTION 6 - CANCELLATIONS
Orders can be cancelled only before they are dispatched. To request a cancellation, contact us immediately at support@naario.com, call us at +917394934310, or use our Contact Page with your order number. Once an order has been dispatched, it cannot be cancelled and must go through the return process if eligible.
Refunds for cancelled orders will be processed within 5–7 business days to the original payment method. Cash on Delivery orders that are cancelled before dispatch will be refunded to your Naario Store Wallet.

SECTION 7 - SHIPPING POLICY
Delivery timelines, shipping charges, shipment tracking, and our process for damaged parcels in transit are governed separately. For complete details, please visit our Shipping Policy.

SECTION 8 - CONSUMER RIGHTS
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019, the Food Safety and Standards Act, 2006, or any other applicable Indian law. If you believe your statutory rights have been violated, you may contact the relevant consumer forum or the Food Safety and Standards Authority of India (FSSAI).

SECTION 9 - CONTACT US
For any return, refund, or exchange related queries, please contact us:
Quami Consumer Private Limited
support@naario.com
Khasra No 8/2, Lohia Park, Karan Singh Farm,  100 Foota Road, Ghitorni, South West Delhi, Delhi - 110030
+917394934310

Alternatively, you can reach us through our Contact Page or manage your return directly at account.naario.com.